Coats is the world’s leading industrial thread manufacturer and a major player in the Americas textiles crafts market. One of the key metrics in a supply chain for the company is DIFOT which stands for Delivery In Full On Time. Some consider this standard superior to other delivery performance indicators, such as shipped-on-time (SOT) and on-time performance (OTP), because it focuses on deliveries from the customer’s perspective, rather than from the supplier's perspective. DIFOT measures how often customers get what they want when they want it. And electronic proof of delivery software allows to measure this indicator and reach its purposes.
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