Consider this.

By 2027, the medical courier market size is estimated to reach $7.1 billion.

Whether it be prescription drugs, supplies, lab specimens, or confidential patient documents, there's a lot to deliver.

Medical courier companies are the ones who make it happen. Using last mile logistics software and various courier apps, they are able to carry out medical deliveries even amid covid-impacted supply chains.

In this blog post, we'll be looking at medical courier apps and software for 2023. We'll go over the must-have features for medical deliveries. Then, we'll benchmark the best solutions against each other.

Jump to comparison

But first...

What is a medical courier?

A medical courier is someone who can handle medical deliveries - either as part of a medical courier service company or as an in-house driver for a medical facility.

The list of medical items that can be transported includes but is not limited to.

  • Medical records.
  • Test results.
  • Medical specimen.
  • Medical supplies.
  • Blood and organs.
  • Prescription drugs.
  • X-rays.

Medical couriers work within the healthcare industry, serving healthcare providers, laboratories, research centers, etc. They deliver medical items B2B (to other medical facilities) or B2C (to customers at home).

To plan and execute deliveries and collections, medical couriers use logistics software and various delivery driver apps.

Medical courier solutions

Whether you're thinking of starting your own medical courier business or looking to improve customer service and delivery success of your existing operation, it's important to know what solutions a medical courier app can provide.

1. Pickup and dropoff tasks

We start with multi-stop route planning - the backbone of any courier software. Because of the nature of medical logistics, we need to account for both deliveries and collections.

Not every courier software provider offers pickup tasks out of the box. Make sure you have collection tasks included or easily enabled before you settle on a medical courier software provider.

advanced dental arts case study banner

2. Time slots

Another must-have solution your medical courier software can provide is time slots. Medical deliveries require precision, both when it comes to B2B and B2C logistics - otherwise there's a high risk of delivery failure.

Time slots or time windows is another feature that needs to come out of the box. Using customers' preferred time slots, medical courier software will plan multi-stop routes to meet them.

3. Recurring routes

Medical facilities can have specific schedules for deliveries and collections. Transporting medical items becomes much easier when you can plan delivery services in advance.

Recurring routes or milk runs is a feature of medical courier software that allows dispatchers to replicate regular routes and speed up planning and scheduling.

4. Barcode scanning

Barcode scanning and shipping labels is how logistics operations avoid delivery mistakes. By quickly scanning a QR or barcode on a package, medical couriers can avoid costly delivery mistakes too.

Medical deliveries are always sensitive. Making sure that every package belongs to the route and will reach its recipient safely is possible with a barcode scanner app for medical couriers.

barcode scanning

5. Priority orders

Priority customers, addresses, or orders is a feature of courier software that makes on-demand deliveries possible. Medical deliveries are often time-sensitive and require prioritization.

To be able to squeeze in last-minute delivery and collection orders - or to assign permanent priority to a medical lab or another facility that needs to be served first - make sure you use this feature.

6. Safety checklist

A vehicle or truck driver safety checklist is a digital checklist that a courier can fill in before or after each route. This solution is provided by some medical courier apps.

As the checklist is fully customizable, the dispatcher can add any items that may be required to keep the vehicle and the courier safe.

From WD-40 to gloves and sanitizer - a medical courier app with a safety checklist will keep you organized.

7. Live tracking notifications

Last mile delivery tracking is the key feature of any courier software. Medical courier companies need live tracking for the same reasons as any other logistics operations: to minimize calls on the status of the order and improve the delivery success rate.

Medical courier software can power live tracking and estimated time of arrival (ETA). By sharing a live tracking link + ETA with the customer via an email or SMS, you can maximize delivery success.

8. ePOD

Electronic Proof of Delivery or ePOD is another way to minimize disputes and ensure successful delivery of medical items. By using a mobile app for medical couriers, your staff can take pictures and collect e-signatures as delivery confirmation.

Proof of Delivery

Customizable ePODs are templates that you can adjust in order to include all data that your customers may require. You can add your logo,  custom fields, or brand your PDFs however you like.

9. Partial delivery

In B2B logistics, couriers transport large quantities of items that all need to be accounted for. However, it sometimes happens that a courier delivers or collects fewer - or more - items than planned.

To address this, medical courier apps offer a partial delivery / overdelivery solution, i.e. couriers can scan item barcodes or simply enter the actual quantity of medical items delivered. Even if it's fewer or more than planned, the delivery/collection won't be considered failed but delivered partially.

10. Customer Portal

A customer portal, as the name suggests, is a place for customers/shippers to log in to add or manage their orders. Medical courier companies working with specific labs, hospitals, or research centers can use a customer portal to delegate order entry.

When each medical shipper can enter their orders independently, the dispatcher's workload is significantly reduced.

Best medical courier software for 2023

With a full overview of courier software features invaluable in medical delivery management, let's take a look at some of the best-rated medical courier software with a mobile app.

In the table, you can see the features available out of the box as well as those that need to be enabled and paid for separately. All pricing is indicated without discounts that come with annual subscriptions. N/A pricing means that it's either undisclosed or covers multiple couriers at once.

Best medical courier app 

As you can see, there are many medical courier software providers to choose from. To find your perfect medical courier app, take a close look at out-of-the-box solutions and compare them to your needs.

If you're curious to test driver Track-POD, start your free trial now or book a demo to get a guided tour.