FAQ

Track-POD is a cloud-based delivery management system for last-mile automation. Use our all-in-one software to manage your deliveries and collections, optimize routes, collect paperless Proof of Delivery, track vehicles in real time, and dispatch jobs to your drivers.

No. We designed Track-POD to be as simple as possible, to spare you the hassle of integrating different systems just to manage and analyze your deliveries and routes. Simply use our web forms to add your orders and routes or import your manifest file (CSV) into our system. If you require more automation, you can always integrate your system with Track-POD via our standard API.

Track-POD is a perfect tool for almost any type of business where a large portion of the staff works outside of the office walls. We built our dispatcher dashboard and delivery driver app with many businesses in mind. Track-POD is a good fit for Logistics, Wholesale, Retail, HoReCa, Utility, Service, Manufacturing, and Construction industries (food delivery, courier service, workforce management). We are confident that our software will be beneficial to your operations too.

Your drivers or carriers won't need to come to your office to receive their daily jobs. They can get routes with all order details via the driver app and complete orders in one touch. No paperwork is required. Drivers can see all deliveries on their mobile devices and depart directly from home. You don't need to call them to know what's up as you can see all delivery statuses and other info right on your screen. Your staff can efficiently move from point to point using in-built navigation.

First and foremost, Track-POD saves you time spent on routine tasks. Time is money and you know it. Use our all-in-one delivery software to eliminate unnecessary paperwork, telephone calls, texts, etc. Track-POD allows you to be in full control of what's happening in your business right now. You will get all the necessary statistics for business decision-making in almost real time, thus increasing your potential for bigger earnings.

Track-POD is global-ready. This means that you can track your vehicles, drivers, and deliveries in any country around the world. You can manage, control, analyze and improve your service anywhere and anytime.

You can manage your logistics with Track-POD on any number of PCs.

There is no need to install anything on your PC. All you need is to sign up and log into Track-POD via a regular web browser. For the mobile app, you just need to find Track-POD on Google Play or App Store and install it. It's that simple.

Our delivery management portal supports the most popular browsers such as Internet Explorer (version 8 and above), Chrome, Firefox, or Safari on macOS.

Definitely, you can run the backend portal on your macOS, as you only need an Internet browser. Also, you can use iPhone. Just download our mobile application on App Store.

We offer two pricing models to help you be flexible and scale when you're ready. Choose to pay per vehicle/driver (starting at $29/mo with an annual subscription) or per order ($0.12-$0.19 per task). There are no add-ons or paid integrations as all Track-POD features come out of the box.

All registered business users are eligible for support. If you're experiencing any issues or have questions, please contact us at [email protected]

There is practically no limit to the number of drivers or field staff you can manage and control at any point in time. From one to ten or hundreds or even thousands of drivers or field staff - just add your staff as you grow and Track-POD will track them all for you.

Track-POD is a good fit for small businesses and Enterprise operations alike. We built our routing software and delivery driver app with all types and sizes of businesses in mind. You don't need to be an IT expert to use the software - nor do you need to have a large staff. There are lots of SMB customers who are getting benefits from using Track-POD right now.

Yes, in fact, we have many clients that use Track-POD for Proof of Service. Our app can capture the arrival and departure time, photos of any issues, and reasons for the non-completion of tasks. For example, you can capture the time you started a field service, take a photo upon the delivery of your work, and finally record the delivery time and collect the e-signature of your customer.

You will be able to follow the delivery progress live on the web dashboard screen, see the statuses of all your tasks, and filter/look up individual jobs.

Yes. Track-POD allows you to enter delivery details such as route and order number, address, client name, delivery time, order details, and delivery items (SKU description, quantity). Your driver or carrier will be able to record the reason for every rejected item and capture signature/photo POD and automatically send them back to your Track-POD dashboard portal for instant updates.

You can use Track-POD to perform very complex route planning with several arrival locations and multiple deliveries at the same location. Every waypoint is differentiated by address description. Each waypoint can consist of any orders for delivery that have unique order numbers and details such as client name, SKU, qty, address, and more.

Yes. Track-POD is an ideal route planning tool with a delivery driver app. You can use any number of departure locations. We know that it is very important for retail chains, restaurants, food delivery chains, and shops to have several points of departure. Track-POD supports multiple depots as well as driver home addresses as points of departure/return.

Yes. You will see both successful and unsuccessful deliveries or jobs in the Track-POD web dashboard. You will also know when the driver submitted the POD.

No. There is no need to print barcodes or QR codes on your invoices, delivery orders, or waybills. Track-POD works out of the box on its own, allowing your drivers to easily identify and submit electronic POD for every delivery with just a few taps.

No, Track-POD doesn't offer live traffic data because it's only suitable for simple routes from A to B. Live traffic updates are not compatible with multi-stop routes, and here's why.

1. Drivers' working time - using live traffic data, drivers will deviate from their optimized routes, which can result in longer working times.
2. Customers' time slots - deviation from the route will make it very hard to meet pre-calculated time slots.
3. Dock scheduling - businesses that need to be on a dock schedule will lose time if unable to meet their slot for unloading.