We have provided answers to most of the questions our users ask. Please read through them carefully. They contain vital facts you need to know about our solutions and services.
Track-POD is cloud-based delivery system for the last mile automation. Use all-in-one software to manage your deliveries and routes, to optimize your routes, to make paperless proof of delivery, to track your vehicle in real-time, to send jobs to your drivers.
No. We’ve designed Track-POD to be as simple as possible so that you do not need to go through the hassles of integrating different systems just to start manage, control, analyze your deliveries and routes. You can simply use our web forms to add your orders, routes or import your manifest file (CSV format) into our system. If you wish for more automation, you can always integrate your system with Track-POD via our standart API
Track-POD is a perfect tool for almost any type of business where large quantity of the staff works outside office walls. We have created this delivery driver app having wide variety of businesses in mind. It fits to Logistics, Wholesale, Retail, HoReCa, Utility, Service, Manufacturing and construction industries (food delivery, courier service, workforce management). We are sure that our software will be beneficial also in Your business.
Your drivers or carriers even doesn't need to come to your office to get daily jobs most of the time. They can get routes with orders details simply online and notify tasks and deliveries completion in One-touch. No paperwork is needed any longer. They can get deliveries to their mobile devices and go to the customers directly from home. You don't need to call them to know what's up as you can see all required delivery statuses and other info right on your screen. Your staff also can conveniently move from point to point using inbuilt navigation.
First and foremost it will allow you to decrease your time spent on routine jobs. Time is money and you know it. You are able to use all-in-one software which will allow you to eliminate unnecessary paperwork, endless telephone calls, texts etc. It will allow to to be in full control of what's happening in your business right now. You will get all necessary statistics for business decision making almost real time thus increasing your potential for bigger earnings.
Track-POD is global ready. This means that you can use Track-POD to track your vehicles or drivers and deliveries in any country around the world. You can manage, control, analyze and improve your service anywhere and anytime.
You can manage your business on any number of PCs.
There is no need to install anything on your PC. All you need is to register your account on management portal. For mobile phone you just need to find Track-POD on Google Play or App Store and install it. It's that simple.
Our management portal supports most popular browsers such as Internet Explorer (version 8 and above), Chrome, Firefox, Safari on Mac.
Definitely you can run the backend portal on your MAC, as you need just Internet browser for that. Also you can use iPhone. Just download our mobile application on the App Store.
Pricing is based on number of drivers you currently manage on your management portal. There is no need to purchase any kind of licences, servers etc. The pricing is very simple. It costs 16€ per driver per month (20% discount for 12 months upfront payment).
All registered business users are definitely eligible for support. In case of any issues or questions please contact us at [email protected]
There is practically no limit to the number of drivers or field staff you can manage and control at any one point in time. From one to ten or hundreds or even thousands of drivers or field staff, just add your staff as you grow and Track-POD will track them all for you.
We are sure it fits small businesses perfectly (as well as big ones). We carefully designed our routing software and delivery driver app with all types and sizes of businesses in mind. You neither need to be an IT expert to use the software nor have a lot workplaces to get benefits of this. There are lots of small customers who get benefits of using our software right now.
Yes in fact we have many clients using Track-POD for Proof Of Service. Our app can capture the arrival and departure time, photo about problem and reason non-completion task. For example, you can capture the time you started work, photo after the delivery of your work and finally the delivery time and signature of your customer upon completion of task.
You will be able to see the delivery being updated live on the delivery dashboard screen, status-coded to reflect the delivery status, online analysis via filtering and grouping.
Yes. Track-POD allows you to enter delivery details such as route and order number, address, client name, delivery time, order details, delivery items (SKU description, quantity). Your driver or carrier will be able to record reason for every rejected item and capture signature / photo POD and automatically send them back to your Track-POD dashboard portal for instant updates.
You can use it to perform very complex route planning with several arrival locations and multiple deliveries at the same location. Every waypoint is differentiated by address description. Each waypoint can consist any orders for delivery, that have order number and details such as client name, SKU, qty, address and and much more.
Yes. Track-POD is an ideal route planning tool with delivery driver app. You can use any number departure locations. We know that it is very important for retail chains, restaurants, pizza delivery chains, shops to have several points of departure.
Yes. You will see of both successful and unsuccessful deliveries or jobs. You will see instantly via our dashboard of delivery completion, successful or not. You will also know when the driver submitted the POD.
No. There is no need to print any barcode or QR code on your invoices, delivery orders or waybills. Track-POD works out of the box on its own, allowing your drivers to easily identify and submit POD for every delivery with just a few taps.
No, Track-POD doesn't offer live traffic data because it's only suitable for simple routes from A to B. Live traffic updates are not compatible with multi-stop routes, and here's why.
- Drivers' working time - using live traffic data, drivers will deviate from their optimized routes, which can result in longer working times.
- Customers' time slots - deviation from the route will make it very hard to meet pre-calculated time slots.
- Dock scheduling - businesses that need to be on a dock schedule will lose time if unable to meet their slot for unloading.