September 30, 2021
Track-POD is a team of professionals making award-winning products and assisting logistics operations on a daily basis. You've met some of the Track-POD development team via an interview with our app developer Ilya. This is a brief introduction to the Track-POD customer success people via an interview with customer support specialist Stan Palyukhovich.
How long have you been in customer support?
I've been working in IT support for more than 5 years now. Since last year I am delighted to be a part of the Track-POD team.
Let me share my perspective as a support specialist, it consists of 3 points.
Without hesitation, I can say that Track-POD has all the puzzle pieces to achieve customer success.
Track-POD reviews on TrustPilot
Tickets, tickets, tickets, tickets, tickets.
There are heaps of improvements requests. All of them are noted with love in our backlog. The most requested features are implemented in our app.
I've learned that "delivery" is actually quite a delicate and complex process. Our clients require sophisticated solutions for their delivery management, and we work hard to provide them.
It's amazing to see our client's businesses are growing exponentially with the help of Track-POD. I believe this is the most important indicator of success. We work hard to implement features that make our clients' life easier. Our clients know that the Track-POD's support is always by their side :)