Logistics Transformation: 5 Resolutions for 2022
December 06, 2021
When we talk about logistics transformation, we talk about digitalizing the entire transportation process.
Why? Because it's the only way to do business in 2022.
For better or for worse, digital transformation is not something you can decide not to do as a delivery business. Logistics needs digitalization because this is the only way to deliver more, faster, and cheaper than your competition.
In this blog post, we take a close look at digital transformation in logistics. To make it easier to put into practice, we break it down into 5 resolutions you could make as a company whose business it is to deliver.
1. Automate routine tasks
The golden rule of logistics transformation is to automate whatever can be automated.
While you can always step in and give a second look at whatever your transportation management system (TMS) puts together, there's no reason not to automate manual tasks that take hours of your working time.
Sure, you can add orders and optimize routes manually. But the only way to minimize human error and streamline operations is to digitalize the process.
Route optimization can use artificial intelligence and machine learning too. An AI-powered route planner will build the fastest and cheapest multi-stop routes in seconds.
In addition to saving time on complex tasks, automation helps you put recurring tasks on auto-pilot.
Pro tip: a TMS like Track-POD will remember your daily, weekly, or monthly delivery routes and plan them according to drivers' availability. This alone will save you days, if not weeks, of route planning and optimization in 2022.
2. Integrate to the max
Integration is something you hear a lot as a transportation business owner. The more complex your delivery operation, the greater a job it is to integrate all the systems you're using.
And yet it is precisely integration that will save you time and money from day one.
Let's say you receive delivery orders via Shopify. You could spend a good chunk of your day exporting the orders and planning delivery routes elsewhere. Or you could set up 1-click order export to a Shopify app like Track-POD.
The same goes for mid-sized logistics companies and Enterprise operations. Integration of your ERP or CRM with a delivery management platform will take longer than one click, of course, but you end up saving hours on real-time data import every day.
Pro tip: whatever the size of your business, look into the options to integrate your platforms with your route planning solution. If needed, look into how the API integration works and what kind of support you could need.
3. Leave paper in 2021
Paper is one thing you can cut out of your delivery planning process once and never look back at it again.
Especially as a delivery business that wants to beat other fulfillment companies in eCommerce logistics, your job is to be faster than your immediate competition.
Going paperless is a sure-fire way to speed up your logistics operations.
Electronic Proof of Delivery (ePOD) is where it's at. By collecting e-signature and taking photo proof of successfully delivered orders, you can move to a fully paperless POD.
Paperless delivery management systems like Track-POD help you improve customer satisfaction by digitalizing logistics at no additional costs.
A driver app, for example, is all your staff needs to collect proof of delivery and populate a digital POD that gets emailed to the customer right away.
Pro tip: customize your Proof of Delivery PDF to reflect your brand voice and enable real-time customer feedback notifications to go with it.
4. Embrace no-contact
Contactless delivery might be the biggest shift in customer experience in the transportation and logistics sector.
When it comes to eCommerce delivery, buyers want safety and shipping options. And digital technology helps make it happen with no-contact delivery.
The good thing about contactless is that it's good for your business model too. You're not as tied to delivery time slots and can increase delivery success by excluding situations where the customer isn't at home to receive their order.
On top of that, you keep your drivers safe. In times of constant driver shortage and increased safety concerns going contactless is a safe bet in growing your rate of successful deliveries by ensuring maximum safety during working hours.
The best part is how easy it is to implement no-contact delivery. Track-POD delivery driver app is all your staff needs to take photos of delivered packages. The photo will be featured on the Proof of Delivery document alongside order and customer details.
Pro tip: advertise your new contactless shipping option on your website to grow sales during peak season. By doing prescheduled, no-contact shipping, you can minimize your costs and offer free delivery to consistently get more new business.
5. Empower & delegate
One of the biggest favors you can do yourself as a logistics manager is to give other stakeholders the tools to help you do a better job.
One way to do this is by equipping courier drivers with a Proof of Delivery app. Another way is by giving your regular customers and suppliers access to order management.
With Track-POD, you can introduce your shippers to Customer Portal. This is a place for your regular customers and suppliers to log in to add and track their orders.
A platform like that supercharges your entire supply chain management and helps involve all relevant stakeholders in the transportation process.
Self customer service, i.e. giving your shippers the tools to manage their orders independently, is one of the best long-term solutions for increasing efficiency and cutting costs.
Pro tip: build up on your drivers using the Track-POD mobile app for Proof of Delivery and introduce vehicle checks as part of their daily routine. This is how you implement proactive vehicle maintenance by delegating and empowering your team with new tools.
Logistics transformation recap
Digitalization in logistics takes time. But more than anything, it takes the right tools and a good action plan.
Automate, integrate, delegate, and go paperless & contactless is a good starting point for any delivery business in 2022. I hope these 5 resolutions for logistics transformation help you digitalize your operations - whether you're only getting started or completing the final steps.
Track-POD team is always here to help you stick to your logistics transformation resolutions in 2022 and beyond. Book a free demo or start your 7-day trial today.