Adopting last-mile delivery software is a commitment. You can terminate a subscription, sure, but you can never get back hours of implementation, onboarding, and staff training. Therefore, researching alternatives is a must – both before making the decision and if you need to shift to a different software provider.

Onfleet is one of the high-caliber last-mile delivery solutions used by businesses around the world. Whether you’re considering investing in Onfleet or looking to replace it, I have a must-read for you. In-depth, feature for feature comparison of two last-mile delivery software options: Onfleet and Track-POD.

But first...

What to look for in last-mile tracking software?

Transportation and logistics software is a big market. Last-mile delivery software is only a part of it, but you need to have a helicopter view of the entire supply chain to make informed choices. To help you navigate last-mile delivery options available today, let’s draw some basic criteria that’ll help you determine which software is right for you.

We’ll go through these features one by one to break down the pros and cons of Onfleet and Track-POD. When you know the basics of last-mile delivery software, you’re more equipped to get the best value for your investment and commit to the solution you’ll stick with.

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Pricing model

Before we dive into specifics, you need to understand the pricing structure, i.e. the flexibility you get with Onfleet and Track-POD.

Onfleet has 4 plans with unlimited users and drivers in each. The difference is the number of orders you can deliver per month, as well as the features available to your dispatchers and drivers.

Meanwhile, Track-POD offers 2 pricing models: per number of orders like Onfleet as well as per driver (also limited by the number of tasks per month).

For the sake of this comparison, we’ll be looking at Onfleet’s and Track-POD’s most popular plans priced by the number of tasks you can carry out each month.

For Onfleet Premium (5000 tasks/mo), you’ll pay $799+/mo if billed annually and $999/mo if billed monthly.

Track-POD's L Plan (6000 tasks/mo) comes at $900+/mo, which means that you pay $0.15 per order/task with Track-POD and $0.20 per order/task with Onfleet.

In Track-POD, on top of that, you can always switch to paying per driver. Then, the monthly cost of your 1-driver operation (6000 tasks per month) will be $49 if billed annually and $59 if billed monthly.

As you can see, both software options have some degree of pricing flexibility. Consider your operational needs and make a decision as to which pricing fits you best.

Now, to the features.

Route Planning & Optimization

First of all, your last-mile delivery software is meant to take care of route planning & optimization. Advanced routing, ETA, and fleet optimization are some of the many sub-features that go into route planning. Let’s dive in.

onfleet-vs-trackpod-route-planning-optimization

Map-based planning

Onfleet offers map-based route planning, i.e. you can create orders right from the map. Track-POD, meanwhile, lets you import/create orders first and then drag-and-drop them from the map for routing.

Advanced routing

Onfleet’s route optimization can be organized by 3 scenarios.

  1. Always arrive on time.

  2. Balance driving time and arrival times.

  3. Minimize drive time.

Starting and ending routes can be set up in different ways as well.

  • Anywhere.

  • Team’s hub.

  • Driver’s address.

  • Another team’s hub.

In Track-POD, your orders and routes are assigned to drivers automatically based on optimization settings and the strategy you’ve chosen: time, distance, or expense.

For starting and ending routes, you can have different setups too.

  • From driver location.

  • From Depot.

  • Ends at Depot.

  • Ends at driver location.

Note: If your delivery operation requires order auto-balance between drivers, consider Track-POD as this feature is not available in Onfleet.

Route optimization with ETA

Onfleet offers live ETAs as well as predictive ETAs. This doesn’t include estimated departure time for location. With Track-POD, you can see estimated arrival and departure time for all locations.

Priorities

Track-POD creates routes accounting for the priorities you’ve given to customers, addresses or orders. Onfleet doesn’t offer location priorities for route optimization – in case this is something you will be using, consider Track-POD.

Driver’s breaks

When planning and optimizing routes, Onfleet supports a daily schedule for each of your drivers. In the meantime, Track-POD considers driver’s rest breaks when creating long-distance and multi-stop routes.

Fleet optimization

If you deliver different types of orders by different vehicles, fleet optimization is something you’ll be using a lot. To indicate the capacity of each vehicle, Onfleet lets you indicate only one value, e.g. boxes, kilograms, pallets, etc.

Track-POD has more advanced fleet optimization, with multiple maximum values specified for each vehicle. For example, you can indicate the maximum weight, volume, and pallets, as well as maximum sites/orders, work time, distance, or speed for each vehicle.

On top of that, Track-POD offers route rates.

  1. Cost per distance.

  2. Cost per hour.

  3. Base fare.

Note: If multiple cargo values, route rates, and speed ratio per vehicle is something you require in fleet optimization, then Track-POD is your best bet.

Considers vehicle type

To make sure your routes are planned and optimized to the max, both Onfleet and Track-POD consider vehicle type. In addition to truck, car, motorcycle, and bicycle options available in Track-POD, Onfleet offers the option to have orders delivered on foot.

Multiple trips and recurring routes

If you require your last-mile tracking system to automatically assign multiple routes per driver per day, as well as consider recurring routes, then you should go for Track-POD. Neither of these features is available in Onfleet.

Live traffic

Onfleet offers live traffic data but only across the U.S. territory. Meanwhile, Track-POD offers live traffic data in the driver’s app to help avoid any issues on the road. Plus, Track-POD uses statistical data to create more accurate ETA on the web.

Territory management, time slots, and service time are available in Onfleet and Track-POD alike. For territory management, Onfleet supports custom map overlays, i.e. users can create zones on the map for different teams.

User & Order Management

Another set of features on the dispatcher's side is user and order management. When adopting last-mile delivery software, it’s crucial that you have full control over user rights. The more complex your delivery operation is, the more user rights varieties you’ll need. On top of that, your tool needs to account for every type of order you might have.

Let’s take a closer look at what kind of features you can use in Onfleet and Track-POD to handle software users and orders smoothly.

onfleet-vs-trackpod-user-order-management

Dashboard web users

Onfleet lets you add as many dashboard web users as you like. To organize work across depots, you can also add teams of dispatchers and drivers. Track-POD, meanwhile, supports up to 7 dashboard web users under L Plan.

Roles and permissions for web users

When you need to grant different types of access to different users, having a variety of user rights is a must. While Onfleet gives you the exclusive option to assign View-only rights, Track-POD has many user rights options you can choose from.

  • Allow view Routes.

  • Allow user management.

  • Allow view Analytics.

  • Allow duplicate.

  • Allow view Vehicle Check.

  • Allow edit orders.

  • Allow view Directories.

  • Allow edit completed orders.

  • Allow Edit directories.

  • All ‘Depots’.

All of these will help you streamline your delivery operation and control how much dashboard web users can do in the software.

Web customer access

If you have recurring customers (shippers) who need to have access to your last-mile delivery software to add and manage their orders, then Track-POD is the obvious choice for you. Onfleet doesn’t give web customer access, so make sure you consider it before making a purchase.

Types of orders

Delivery is not the only type of task handled by the driver. Sometimes, your drivers need to complete a sequence of tasks such as delivery, pickup, or dropoff.

While Onfleet allows you to specify pickup and dropoff as tasks for drivers, you need to enable the add-on featured Linked Tasks in order to create a sequence or dependency between tasks.

To help you manage a variety of tasks carried out by the driver, Track-POD lets you assign any of the following tasks and task sequences.

  • Delivery.

  • Collection.

  • Pickup & Delivery.

  • Pickup - Hub - Delivery.

Custom fields

A great way to judge software is by how much room it leaves for customization. Not custom development – although that’s always a plus – how much you can adapt the system to fit your business needs.

Onfleet gives you the option to use the Details area to add a comment or note to your order. Via Onfleet API, you can also configure additional fields, but this might require custom development.

Track-POD, on the other hand, provides unlimited custom fields that you can add to the order (checkbox, number, text, date, etc.). To control driver access, you can choose to display custom fields in the driver app or not, as well as to allow your drivers to edit the fields or not.

Mobile App

While we’re on the driver’s side, let’s discuss mobile apps. Your last-mile delivery software is as good as its mobile app because you need to be in complete sync with your drivers in order to deliver.

Both Onfleet and Track-POD offer solid mobile apps that bridge dispatchers to drivers to customers (photo and signature proof are among the many core features). We’ll now go into detail about each driver app to see which provider covers more of what your delivery operation requires.

onfleet-vs-trackpod-mobile-app

On/Off Duty

Onfleet enables drivers to switch between these two modes – On and Off Duty – when using the app. In the Track-POD app, there’s no concept of duty as such because the driver is considered on duty as soon as they’re assigned a route.

Chat with dispatcher

Both Onfleet and Track-POD apps offer embedded chat with the dispatcher, including photo sharing. Because Onfleet has teams as a feature, drivers can also chat within their team (other drivers and dispatchers).

Access to navigation systems

Onfleet uses Google Maps, Apple Maps, and Waze to navigate drivers towards their destinations. Track-POD, meanwhile, offers Google Maps by default as well as Apple Maps, Waze, TomTom, Here Map, and Sygic as alternatives.

Load check

Before your drivers start the route, you might want them to control the loading of the vehicle. For example, you want your drivers to scan QR or barcodes to make sure they’re heading off to the right address with the right cargo.

While Onfleet doesn’t offer load check, Track-POD lets you enable it when needed or make it mandatory ahead of the route. By using this feature, you make sure no deliveries are left behind as all unloaded orders are assigned the status Not Delivered and you can see this in your analytics.

Vehicle check

When it comes to driver safety, checking that the vehicle is in order is a must. The question is, how often do you require your drivers to check on their vehicles and report to you.

If you’d like to make it an integral part of each route, Track-POD lets you enable mandatory vehicle checks that can be run before or after the route – or both. You can set your own criteria for vehicle safety compliance as well as indicate min and max values for each criterion. This way, all vehicle issues are stored in your analytics.

Note: vehicle checks are not provided in Onfleet. If you need this functionality, consider investing in Track-POD.

Delivery statuses

Onfleet gives the drivers the option to either confirm completion of the task or skip the stop. In case you require more nuanced reporting (for example, only one part of the product was delivered), Track-POD offers the Partially Delivered status.

On top of that, Track-POD gives the driver the Rearrive feature, i.e. changing the status from Not Delivered to Delivered after they’ve returned to the customer with the right goods in case there’d been a mistake or any damage occurred.

To let drivers confirm the delivery, both Onfleet and Track-POD apps allow taking photos, collecting signatures, and taking time and geo stamps.

Reasons for rejection

Another case where you need to consider Track-POD is when you want to give your drivers the option to reject goods quantity and enter the actual goods quantity while scanning. Track-POD lets the driver specify the reason for goods rejection while Onfleet doesn’t.

Note: if you want your drivers to be able to transfer their orders to other drivers, then Track-POD is your go-to software.

Geofencing

Track-POD allows your dispatchers to turn on the Geofencing feature. Then, you can make sure your drivers can’t mark the order as Delivered when they’re not in the vicinity of the customer’s point. Onfleet doesn’t offer this feature.

Offline mode

In case it is common for your drivers to lose their Internet connection, you need to make sure their driver app is functional while offline. This is something offered by Track-POD, with all data synced with the dispatcher as soon as the driver is back online.

Cash on Delivery (COD)

Another unique feature of Track-POD driver’s app is Cash on Delivery. The way it works is the driver needs to type in the exact amount of cash specified by the dispatcher to confirm successful delivery.

Notifications

The quality of notifications is what determines how successful your last-mile delivery software is at keeping your customers happy. Let’s look at how Onfleet and Track-POD handle notifications.

onfleet-vs-trackpod-notifications

Route start

Onfleet sends notifications when the driver starts their route, with an option to share a tracking link. To help you provide the best customer experience, Onfleet makes all text and tags customizable. Track-POD works in the same way, including the option to display the client’s number in line.

En Route

Onfleet offers several types of notifications when the driver is on their way.

  1. Driver Arriving is triggered when the driver is within 150m from their destination.

  2. ETA Is notification is triggered when estimated time of arrival falls below a certain specified threshold.

  3. Delay Is notification is sent when the task is delayed by a certain customizable threshold.

In Track-POD, meanwhile, you can send en route notifications automatically upon departure from the previous stop – or enable your drivers to do it manually. These notifications can have a live tracking link with an ETA. Naturally, all of these are customizable with the text and tags personalized by you.

Post-delivery

Onfleet sends post-delivery notifications after the task has been marked successful or failed, with customizable text and tags. Important to note: all types of Onfleet notifications are sent by SMS. To set up email notifications, you need to enable the integration via Zapier.

Track-POD does all of the above + embedded notifications by email (free of charge) with customizable delivery confirmation in PDF.

Advance notifications

Onfleet allows you to send notifications with predictive ETAs via SMS, sometime between 1 and 8 hours before the task’s ETA. This works for optimized routes only.

Track-POD also offers notifications after the route has been scheduled. These can be sent at any time.

Proof of Delivery

Both Onfleet and Track-POD offer signature capture – the core feature of last-mile delivery software. Let’s look at more features that fall under the Proof of Delivery category.

onfleet-vs-trackpod-proof-of-delivery

Picture taking

In Onfleet, pictures can be used only as proof of successful delivery. Track-POD, in the meantime, offers photo capture for documenting delivery issues too.

QR/Barcode scan

While Onfleet offers scanning of orders when the driver wants to confirm a successful delivery, there’s no option to scan goods. Barcode scanning feature requires configuration through API.

In Track-POD, scanning is available both during loading and completing the task. On top of that, orders and goods can be scanned, with the option to enter the actual quantity of them (can be made mandatory for drivers).

Custom POD template

If your customers require digital delivery notes, Track-POD is your safe bet. You can customize your digital delivery notes and brand them for consistency and better brand recognition.

Reporting & Analytics

When managing a complex delivery operation, having clear and transparent reporting is key to keeping all of your stakeholders well-informed. We’ll now dive into the types of analytics provided by Onfleet and Track-POD to keep you in full control.

Reports

While Onfleet doesn’t provide designated reports, CSV export from analytics is available if you want to compile your own reporting.

Track-POD, on the other hand, offers a variety of embedded reports to choose from.

  • Route sheet – reports by selected routes.

  • Loading list.

  • Shipping label.

  • Drivers statistics.

  • Trip summary by routes.

Analytics tab

In Onfleet, you have access to task analytics broken down into 5 key metrics.

  1. Completed tasks.

  2. Delay time.

  3. Service time.

  4. Task type.

  5. Feedback.

Driver analytics are divided into 2 metrics: distance traveled and time while on duty. You can export these as CSV, with the option to narrow the analytics down to a date, month, hour, day of the week, or driver.

Onfleet Premium displays analytics for a 12-month period.

Track-POD lets you specify a period of time for analytics presented in columns that can be disabled for customization. You can export data in PDF, Excel, or JSON. On top of that, Track-POD provides analytics organized by KPI.

  • Delivery in full – total percentage of successful deliveries + a pie chart with reasons for rejection.

  • Partially – total percentage of partially delivered orders + a pie chart with reasons for rejection.

  • On-time deliveries – total percentage of on-time deliveries.

  • Average service duration.

  • Feedback.

  • By cargo parameters: weight, volume, pallets with values.

Track-POD offers 2 years of analytics history.

Integrations

Any supply chain is a complex network of different systems. Therefore, it’s only natural that you want your last-mile delivery software to offer integrations that maximize your operation’s efficiency. Let’s look at the integration capabilities of Onfleet and Track-POD.

Zapier 

Both Onfleet and Track-POD offer integration with Zapier – a third-party tool that connects your last-mile delivery software to other systems.

Please note: while Onfleet offers Zapier to let you integrate the software with Shopify, Magento, or WooCommerce, these integrations are already embedded in Track-POD, i.e. you can use them right away.

API

Onfleet and Track-POD both offer API integration that allows you to streamline all of your orders and deliveries. Onfleet uses Python or JavaScript/TypeScript for API integration. Meanwhile, Track-POD API runs through WEB XML Service or JSON.

Bottomline

Settling on a last-mile delivery software is no easy decision. There are many stakeholders you need to keep in mind, and oftentimes that list extends far beyond just your dispatchers and drivers.

Unless you’ve built your own custom last-mile delivery software from scratch, there’s no perfect ready-made option that covers 100% of your needs. However, by looking deep into the features offered by last-mile delivery software you can eventually see your best fit.

I hope this side-by-side comparison brings more clarity to your selection process. If you want to find out more about Track-POD and how it can help your business, get in touch or book a demo.