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Payment Collection at Delivery

When a customer pays on delivery, the money part of the stop often happens outside the delivery app. The driver works out what's owed, switches to a payment app or takes cash, and the office later has to match payments against orders.

Track-POD now brings that step into the delivery itself. At the proof of delivery screen, the driver enters the amount due, taps Pay and finishes the transaction in Square, SumUp or Viva Wallet, the payment app already installed on their phone. Payment collection is available on all per-order plans and on the per-driver Ultimate and Enterprise plans.

How payment works at the door

The driver follows the usual delivery workflow, and payment becomes one more step at the stop:

1. On arrival, the driver opens the proof of delivery screen as normal.
2. They enter the amount due and tap Pay.
3. Track-POD opens the payment app installed on their phone (Square, SumUp or Viva Wallet), where the driver completes the transaction.

Payment sits inside the delivery workflow, so the driver goes from proof of delivery to payment without hunting for the right app between stops.

Square, SumUp or Viva Wallet

Track-POD works with three major payment providers: Square, SumUp and Viva Wallet. Use the one your business already has an account with. The driver's phone needs that provider's app installed and set up, and the provider needs to be connected to your Track-POD account.

Before the first payment

Three things need to be in place before a driver can take payment at the door.

The driver can see the COD amount. Payment collection works through the order's COD (cash on delivery) field.

Either switch on Entering COD is required in the Mobile Workflow settings, or enter the COD value in the order details.

The payment app is on the driver's phone. Download Square, SumUp or Viva Wallet and set it up on each device before the first delivery that needs payment.

The provider is connected to Track-POD. Link your Square, SumUp or Viva Wallet account to your Track-POD account using the guides linked above.

Once these are done, drivers follow their regular delivery workflow, and the Pay button is there whenever a customer pays on delivery.

Why it matters

For businesses that work with cash on delivery, taking payment at the door is one less thing for drivers to juggle. Payment is tied to the order's COD field, the transaction runs through a provider you already trust, and the whole stop stays inside the driver app. Customers get a familiar way to pay, and drivers get a quicker handover.

Recap

Track-POD drivers can take payment at the point of delivery. On the proof of delivery screen they enter the amount due, tap Pay and finish the transaction in Square, SumUp or Viva Wallet. To use it, make the COD field available to drivers, install the payment app on their phones and connect the provider to your Track-POD account.