Tookan Alternative: Level Up Your Delivery Management
June 09, 2021
Not to sound alarming but if you’re managing a delivery operation without delivery management software, you’re losing time and money even as you’re reading this. In the past, you could only rely on dispatchers and fleet managers to plan, route, load, and dispatch your deliveries. These days, there are plenty of tools that will do an excellent job for you. The trick is to find yours.
The market of delivery management software is booming, and it’s easy to get lost in the options. Onfleet, Routific, WorkWave Route Manager, OptimoRoute are just a few of the brand names you get bombarded with when shopping for software. Tookan is another contestant, and today we’ll take a closer look at its delivery management features in comparison to Track-POD for a better perspective.
Tookan prices per number of tasks, which means you get to use the software with as many drivers as you want but for a limited number of jobs per month. If you exceed your jobs limit, Tookan lets you purchase additional tasks for a fee that varies plan to plan.
Standard is the most popular subscription plan, with 5,000 tasks per month and a $299 base fee if paid annually. Base price means that you need to pay extra for things like route optimization ($0.1 per task), ETA ($39 per month), or barcode & waybill generator ($9.99 per month). It’s hard to know your total costs before you’ve started using Tookan, so keep in mind that you need to have room for additional fees.
Track-POD, in the meantime, has a flexible pricing model with no extra fees. You can choose to pay per number of tasks like Tookan or per driver/vehicle. For the sake of this comparison, we’ll be looking at the pricing per number of tasks a month.
6,000 orders per month with unlimited drivers will cost you a flat fee of $900. At the same time, you can choose to pay per driver/vehicle – then your monthly cost will be $49 for 6,000 orders.
Route planning & optimization
Delivery management rests on efficient route planning and fleet optimization. Those happen to be the most time-consuming and costly tasks, so you need to make sure you can rely on your delivery management software for cost-cutting routing. Let’s now look at route planning & optimization features offered by Tookan and Track-POD.
Map-based route planning is a useful feature that lets you manage orders in bulk based on their proximity to each other on the map. Tookan offers separate geofences for teams and agents, which means you need to assign certain people to certain territories. Track-POD, meanwhile, lets you grab and manage orders from the map regardless of which drivers the orders belong to.
Route optimization with ETA
Route optimization with estimated time of arrival (ETA) is one of the key features of delivery management software. While Tookan offers ETA at an additional fee of $39/mo, Track-POD has both estimated arrival and departure times for each location included in the plan.
Priorities, as the name suggests, is a feature that lets you indicate the importance of orders for smooth planning. Tookan doesn’t provide the option to assign order priority. Track-POD, on the other hand, lets you indicate priority of orders, customers, and addresses.
Driver’s breaks is another factor considered when planning and optimizing routes. If your drivers carry out multi-stop routes, they need some time off during the day and your delivery management system needs to take that into account. While Tookan has no option to specify driver’s breaks, Track-POD lets you indicate them when planning long-distance routes.
Fleet optimization is how you make sure you’re getting the most out of your vehicle resources. Through fleet optimization you reduce the number of daily routes your drivers need to take, hence cheaper deliveries and lower overall costs.
While Tookan offers only one parameter – capacity – for fleet optimization, Track-POD lets you indicate multiple parameters for each vehicle. By specifying things like volume, pallets, sites, orders, work time, etc., you let the software know how to use your vehicles in the most efficient way.
In addition to the parameters per vehicle, Track-POD allows you to indicate speed ratio and route rates: cost per distance, hour, and base fare. When you’ve put all of this data into the system, AI will build and optimize your routes to save you time and money.
Whether your business model is to provide on-demand or prescheduled deliveries, your drivers are likely to carry out multiple routes in one day. Tookan doesn’t offer multiple daily routes. Track-POD, in the meantime, automatically assigns several routes per driver per day with account for driver’s breaks.
Considers vehicle type
Most delivery businesses have different types of vehicles in their fleet. You might have trucks, cars, motorcycles, or bicycles and your delivery management software needs to consider that when planning and optimizing routes. Both Tookan and Track-POD do that, so you can be sure your software has your back.
Recurring routes is a very useful feature for delivery businesses that have regular customers or offer subscription services. Tookan doesn't have recurring routes but offers recurring tasks, which means you get to save some of your regular deliveries.
Track-POD, meanwhile, supports recurring routes that you can repeat every day, month, year, or a specific day of the week. You can also choose ending dates for recurring routes.
Live traffic is a lifesaver for drivers that deliver in busy locations. While Tookan doesn’t provide live traffic data, Track-POD has it in the driver’s app to help your driver staff deliver on time even when the traffic situation is bad.
Advanced routing refers to overarching routing and optimization strategies that go on top of what you’ve specified for each driver and vehicle. It’s the overall logic your delivery management system uses to plan and dispatch your routes.
Tookan offers two types of optimization: time and distance. It also provides different setups for starting and ending routes, which means you can control more nuances in your route planning.
Track-POD, in the meantime, provides three optimization strategies to choose from.
Similar to Tookan, it offers different setups for starting and ending routes. On top of that, Track-POD has order autobalance, which means that the system distributes all orders among vehicles in your fleet to balance the tasks among drivers.
User & order management
Unless you plan to be managing and dispatching all your orders by yourself, exploring user and order management capabilities of your delivery management system is crucial before you invest in it. Let’s see how Tookan and Track-POD let you manage orders and users of your web dashboard.
Roles and permissions
Tookan offers a wide range of permissions grouped by categories: task, agent (driver), customer, teams, and settings. Under each, you have the following permissions you can specify.
Track-POD, meanwhile, offers 10 user roles.
Allow view Routes.
Allow user management.
Allow view Analytics.
Allow view Vehicle Check.
Allow edit orders.
Allow view Directories.
Allow edit completed orders.
Allow Edit directories.
When you have regular customers aka shippers, it helps immensely to have a place where they can log into and manage their orders independently, saving you tons of time you’d spend creating and monitoring deliveries.
Both Tookan and Track-POD give you the option to give customers the tools to manage their orders. Track-POD’s Customer Portal was recently redesigned to provide your shippers with the best user experience.
Types of orders
As a delivery business, you’re likely to have different types of tasks for your drivers. Tookan lets you choose between pickup and delivery when creating tasks. Track-POD, in the meantime, offers four types of tasks.
Pickup & Delivery.
Custom fields let you specify any order-related information that doesn’t fit into the built-in fields. Both Tookan and Track-POD let you create unlimited custom fields to make sure you can convey all order-specific information in formats like date, text, number, checkbox, etc.).
In the same way you need to consider the web dashboard of your delivery management tool before making a decision, you need to take a close look at the mobile app for the driver. Let’s see how well Tookan and Track-POD handle their driver’s apps.
Access to alternative navigation systems
The driver’s app is there to, first and foremost, guide the driver towards their destination. While Tookan relies on Google Maps only, Track-POD – in addition to Google Maps – offers the following navigation systems.
Chat with dispatcher
In addition to good coordination around the area of delivery, drivers also need to have the tools to connect to their dispatchers back at the office. While Tookan doesn’t provide the option for drivers to chat with dispatchers using their mobile app, Track-POD offers the chat option, including photo sharing.
Both Tookan’s and Track-POD’s mobile apps for the driver are localized to multiple languages. Here’s the full list for Tookan: Arabic, Chinese, Czech, Danish, Dutch, English, Filipino, French, Polish, German, Greek, Hindi, Hungarian, Indonesian, Italian, Japanese, Malaysian, Persian, Portuguese, Russian, Spanish, Swahili, Thai, Swedish, Turkish, Vietnamese, Hebrew, and Korean.
Track-POD, meanwhile, supports the following languages: English, Lithuanian, German, French, Estonian, Spanish, Portuguese, Dutch, Czech, Russian, Polish.
Photo and signature proof
To confirm a successful delivery, your drivers need their mobile apps to be able to collect photo proof and electronic signatures. Both Tookan and Track-POD provide that so you can be sure your drivers can collect what they need for paperless Proof of Delivery.
QR and barcode scanning is another way to ensure that the driver is departing to the right address with the right cargo. In order to provide that additional security, users of the Tookan mobile app can add a barcode to be scanned before an order can be considered successfully completed. This comes at an additional fee of $9.99/mo. Track-POD mobile app, meanwhile, lets you scan QR and barcodes free of charge.
Load check is all the tools your drivers have to make sure they deliver the correct orders. While Tookan doesn’t have any load check features, Track-POD lets you enable mandatory load checks that need to be done before route start. On top of that, there’s QR/barcode scanning. All of the data collected during load checks is automatically uploaded to your web dashboard so that you can instantly take action on wrong orders.
Fleet maintenance is a big part of any delivery business. You need to keep an eye on all vehicles in your fleet – otherwise you end up with unexpected repairs and delays. Tookan doesn’t have vehicle check features but Track-POD allows you to make fleet maintenance a part of each route. Here’s how.
With Track-POD, you can enable mandatory vehicle inspections before and after each route. You can specify the parameters you want measured and indicated by your drivers so that all data is reflected in your web dashboard. By doing this, you enable proactive fleet maintenance and save money on repairs in the long run.
Delivery statuses is what is used by the driver to indicate how well the delivery went – or if it happened at all. Tookan offers two delivery statuses for drivers to choose from: Successful and Failed. Track-POD, in the meantime, provides three delivery statuses: Delivered, Not Delivered, and Partially Delivered, with the third one designed for deliveries that succeed in part.
Reasons for rejection
Whenever a delivery didn’t go as planned, drivers need to specify the reason. If a delivery has been rejected, Tookan lets drivers indicate a reason in a designated field. Track-POD lets drivers choose a reason for rejection from the dropdown customized to the site and order.
Enter actual quantity of goods
In the Track-POD app, drivers can enter the actual quantity of goods wherever it doesn’t match the one specified for the order. This can be done while scanning the order or irrespective of anything. Tookan doesn’t have this option.
To make sure all deliveries can go from failed to successful, Track-POD gives drivers the options to rearrive at the site, i.e. go back to the delivery address with the right goods and change the order status from Not Delivered to Delivered. Tookan, on the other hand, doesn’t support this option.
Geofencing is a feature that connects drivers and specific areas on the map where their orders lie. While Tookan has the option to categorize drivers based on regions/zones they work in, geofencing is not reflected in the driver’s app. Track-POD, meanwhile, makes it possible to enable geofencing in the mobile app so a driver can’t mark an order successful if they’re not in the vicinity of the delivery address.
Order transfer, as the name suggests, is a feature that enables drivers to pass their orders to each other in case they’re unable to fulfill them. While Tookan doesn’t have this feature, Track-POD lets drivers transfer orders whenever they feel the need to.
When looking for a mobile app to be used by your field staff, it’s always important to check how it’s operating without connection to the Internet. Both Tookan and Track-POD mobile apps work offline, with all data synced with the web dashboard as soon as the connection is restored.
Cash on Delivery
Cash on Delivery (COD) is a feature that lets the dispatcher specify a certain amount that is to be entered by the driver in their mobile app upon successful delivery. While Tookan doesn’t have this, Track-POD has you covered.
We’ve now gone over the dispatcher’s side and the driver’s side of delivery. Let’s look at the customer’s side, i.e. the communication between your delivery company and the client waiting for their order to arrive.
Before the driver even started heading towards the customer, both Tookan and Track-POD send notifications to the customer. Tookan sends a notification when an order has been received; Track-POD sends a notification of the route having been scheduled (can be triggered at any time).
Tookan notifications can be set up as emails, SMS, or webhooks. Track-POD’s notifications can be sent as emails and SMS.
As soon as the driver starts their route, Tookan sends a notification to the customer. Track-POD does the same, and the notification can be set up automatically or triggered manually by the driver. Along with an ETA and a vehicle tracking link, Track-POD can display the customer’s number in line of deliveries in the same route.
When the driver is on their way, Tookan and Track-POD send corresponding customer notifications. They’re customizable and can be sent by email or SMS.
After the order has been completed – whether it was successful or unsuccessful – Tookan and Track-POD send post-delivery notifications with Proof of Delivery attached to it. More on that in the next section.
Proof of Delivery
Proof of Delivery (POD) is the cornerstone functionality of a delivery management system. In order to document order deliveries both for the back office and the customer, drivers need to collect data that supports successful delivery and a corresponding document needs to be shared with the customer. Let’s see how Tookan and Track-POD handle this.
Paperless delivery is what every delivery business should strive to provide. Both Tookan and Track-POD let you switch from collecting customer signatures on paper to singing on glass.
If your delivery operation plans to thrive in the post-pandemic business environment, you need to make sure that contactless delivery option is available to your customers at all times. Tookan and Track-POD enable your drivers to collect photo proof of deliveries, which means you can switch to no-contact delivery with no learning curve.
We’ve talked about this before but just for the sake of Proof of Delivery it’s worth mentioning that both Tookan and Track-POD provide the option to scan barcodes. While Tookan provides barcode scanning only at the customer point as a paid extension, Track-POD offers QR and barcode scanning of orders and goods, with the option to enter the actual quantity of goods. Scanning can be made mandatory to ensure that orders are loaded and dispatched correctly.
Custom POD template
As a delivery business, you want your PODs to be customizable so that you can represent your brand consistently and include all the order information you need. Both Tookan and Track-POD offer customizable Proof of Delivery templates.
Reports & analytics
To any delivery and fleet manager looking to optimize their operation, having access to instant, reliable analytics is crucial. Tookan and Track-POD each provide order analytics. Let’s take a closer look.
Having built-in reports helps when you need to quickly export and share performance insights with the larger business. Tookan offers Task Status report as well as barcode export in PDF. Track-POD, meanwhile, lets you export the following.
Trip summary by routes.
Analytics in delivery management is to be organized in a live dashboard that offers insights into individual driver performance as well as the effectiveness of the whole operation. Tookan’s analytics tab covers the following.
Data export is available in CSV, Excel, and JSON.
Track-POD, meanwhile, lets you access performance data for any period up to the last 24 months. Track-POD’s analytics dashboard is organized in columns, and you can add or remove columns until you get the look that you prefer. Alongside analytics, Track-POD offers insights into specific KPIs.
Delivery in full.
Average service duration.
All data is exportable in CSV, Excel, and JSON.
Last but not least, we need to look at the integration capabilities provided in each tool. Because your delivery management system will be working in parallel with customer facing and other systems, it makes sense to let them be in complete sync.
Both Tookan and Track-POD are integrated with Zapier, a third-party app that bridges your delivery management system with thousands of other apps. Please note that while platforms like WooCommerce are available in Tookan via Zapier, Track-POD has them built-in. Triggering the integration takes one click.
In case you’re using larger systems like CRM or ERP, you’ll need to integrate your delivery management system via API. Both Tookan and Track-POD offer their API but Tookan API doesn’t extend to route planning.
Choosing a delivery management system is a commitment and you don’t want to jump into things without researching your options. Tookan and Track-POD are both great choices but you still need to know your operational needs in order to choose right. I hope this article answers your questions and clears some doubts around Tookan and Track-POD.
If you have more questions about the Track-POD solution for your delivery business, book a free demo and let’s brainstorm growing your business.