Girteka came to Track-POD to get a real time PODs with order tracking for their customers
Girteka Logistics' 3PL segment, now a part of Via 3L, was looking to improve on-time delivery and customer service while also engaging third-party carriers.
- Achieve Delivery in full and on time
- Record proof of delivery with digital signature
- The ability for customers to track their orders via the customer portal
- Provide a map feature to help them track, plan and optimize routes
- Need to send the daily run sheet to drivers and 3rd party carriers via a mobile application
- Delivery in full has been reached 99%
- On time delivery has been reached 97%
- 95% of jobs are now dispatched electronically and as a result staffing productivity increased by 60-70%
- Customer calls decreased by 80% due to the tracking feature
"We were very pleased that mobile app was super easy for the drivers to use and this allowed a super quick and easy implementation with 3rd party carriers."