10 Best Proof of Delivery Apps for Couriers in 2024

Updated on December 05, 2023 by Alina Kostukova and Yulia Miashkova

Proof of delivery (POD) apps keep logistics teams paperless and organized.

Proof of Delivery (POD) is necessary for businesses. As of 2024, POD is increasingly significant for eCommerce businesses. 

About 95% of eCommerce consumers want their shipping issues resolved while in transit, indicating a strong demand for effective proof of delivery apps. These apps keep logistics teams paperless and organized.

The logistics and transportation industry has adopted new technologies to make work easier and keep customers happy. One important tool is the electronic proof of delivery app. This app removes the need for drivers to carry paper documents for signatures. 

Instead, drivers use these apps on their smartphones to confirm deliveries digitally. This method simplifies the delivery process and ensures that the back office gets all delivery confirmations as soon as they are sent from the drivers' phones.

In this article, we will examine why proof of delivery systems are essential. Then, we will review the ten top proof of delivery apps available now. This review will help if you are considering starting to use one of these apps or if you want to improve the one you have.

Proof of Delivery apps

First things first: there's no such thing as Proof of Delivery apps.

This is because courier apps that power delivery or service confirmation can do much more than that. To name a few:

1. Navigation via built-in GPS apps.
2. Drop management (reordering, drop transfer).
3. Chat with the dispatcher.
4. QR and barcode scanning for load confirmation.
5. Safety management via digital checklists.

Although delivery confirmation is a central part of courier apps, there are many more features to check for - especially if you're looking to get the most out of your investment.

Delivery drivers commonly use a variety of smartphone brands and models. Due to this, it is important for a smartphone proof of delivery app to be compatible with a broad range of devices. Here are some necessary considerations for ensuring broad compatibility:

• Availability across Platforms: The app must be accessible on various operating systems. This focuses on iOS and Android, as they are widely used.
• Flexible Interface: The app's design should adapt smoothly to different screen sizes and resolutions, ensuring usability on both small and large devices.
• Continuous Updates: Regular updates are essential to keep the app compatible with the latest operating systems and security updates. This helps maintain its functionality and security over time.
• Thorough Testing: The app must undergo comprehensive testing on diverse devices. This ensures consistent performance across different hardware configurations. 

Technology has made POD easier, and drivers don’t have to gather information manually. Delivery drivers can use a proof of delivery mobile app to record and manage delivery details automatically. It's important that the POD feature is easy to use within the driver's app.

It is important to pick the right delivery app for your business. This will ensure that the technology helps you and improves your delivery process.

• In this article, we focus on electronic Proof of Delivery features: the ability to collect e-signatures, take photos for contactless delivery, and provide a confirmation PDF to the customer upon completion of the service.
• Without further ado, let's examine the 10 best Proof of Delivery apps for courier services.

Features to look for in a POD service

The right features in a POD app can significantly enhance operational efficiency, improve customer satisfaction, and ensure data accuracy. Here are some key features that a proof of delivery system should have and how they can benefit a business:

1. Electronic Signature Capture: This feature lets recipients sign directly on the delivery driver’s device. It provides a secure acknowledgment of receipt, reduces paperwork, and speeds up confirmation.
2. Photo Proof: Drivers can take photos of delivered items at drop-off points. This serves as proof of delivery condition, helping handle disputes about damaged or incomplete deliveries.
3. Real-Time Tracking: It helps businesses track delivery vehicles in real-time. It provides current delivery status and estimated arrival times, improving route planning and customer communication.
4. Barcode Scanning: Drivers can scan items during delivery, simplifying verification and recording processes. This ensures all items are accounted for, reducing errors and fraud risks.
5. Geofencing: When a driver enters a specific geographic zone, this feature automatically records the delivery as completed. It ensures deliveries are made at the correct locations.
6. Custom Fields and Forms: Businesses can customize the data collected from each delivery, such as condition notes or customer instructions. This flexibility makes the system applicable to various industries and customer needs.
7. Delivery Analytics and Reporting: This provides insights into delivery operations, helping track performance and optimize routes. Analytical data supports informed decision-making and operational improvements.
8. Customer Feedback Integration: Customers can provide immediate feedback on their delivery experience. This helps businesses improve service quality and address concerns promptly.

10 best Proof of Delivery apps

For each Proof of Delivery software vendor, we'll give an overview of the delivery management solution and then focus on delivery confirmation features and the delivery note itself.

1. Track-POD

Track-POD driver app is part of the delivery system built to power paperless and contactless delivery. The software is an advanced solution for planning multiple deliveries in real time, dispatching field service jobs, and providing delivery tracking via shipping notifications.

Track-POD software contains a route planner for teams, with different user roles assigned to dispatchers, managers, drivers, etc. - to ensure you can add all stakeholders to the software and give them the required access for their needs.

In addition to the web planner, which can optimize routes and plan loads, the driver mobile app covers delivery confirmation via a free barcode scanner built into the app.

The ePOD contains the customer's electronic signature, photo proof, geo coordinates, and any info you'd like to add via custom fields, e.g. the invoice number.

Here's what makes the Track-POD delivery management app the best Proof of Delivery solution for couriers.

• E-signature and up to 10 photos for Proof of Delivery.
• Cash on Delivery (COD).
• Barcode scanner for multiple items in one order (Scan & Count).
• Partial delivery and Overdelivery (enter quantity, take/upload pictures).
• Geofencing (proximity to customer address is needed to collect POD).
• Unlimited custom fields (include any additional info).
• Fully customizable Proof of Delivery PDF.
• PIN code for delivery confirmation.

Pricing

Track-POD proof of delivery app is installed for free from the App Store or Google Play Store. To get started, you need a subscription charged either by driver/vehicle or by the number of orders per month. The cheapest plan is $29/mo per driver if paid annually. A 7-day free trial is also available.

2. Routific

Routific is a delivery software provider capable of planning and optimizing multiple stops for multiple couriers daily. It's built to help companies provide top-notch delivery experience to customers while keeping track of all drivers in the field.

Through delivery notifications, Routific provides estimated time of arrival (ETA) and live tracking to customers, helping businesses up their rate of Delivery in Full & On Time (DIFOT).

Routific offers 2 mobile apps for couriers, both of which power Proof of Delivery.

Routific Driver supports both e-signature capture and photo proof (one photo per delivery) while Routific Driver Lite allows e-signatures only.

As soon as delivery confirmation has been collected, dispatchers can see it on their side. With Routific Driver, dispatchers can see both e-signatures and photo proof. With Routific Driver Lite, only the electronic signature is visible.

Pricing

Routific charges per driver per month, offering 3 subscription plans. Since the cheaper option doesn't cover Proof of Delivery features, you'll have to go for the more expensive subscription and pay $59/mo per driver, and $78/mo per driver (with an annual contract) if you need to share delivery notifications with customers. A 7-day free trial is available to help you test the software before investing.

3. Onfleet

Onfleet is a delivery management system that covers multi-drop route planning and optimization, customer notifications with ETAs and live tracking, as well as Proof of Delivery with feedback collection.

Like other delivery management software systems, Onfleet integrates with third-party solutions at your organization via API to ensure smooth data transfer in real time.

Onfleet driver app supports photo capture, electronic signature capture (including contactless signature collected via SMS), age verification in cases where this is needed, as well as barcode scanning.

 

Please note that the barcode scanning feature is not included by default and needs to be enabled as an add-on.

Pricing

Onfleet prices per number of tasks a month, with the cheapest plan covering 2,000 tasks ($550/mo). If you wish to use barcode scanning and age verification as part of your Proof of Delivery workflow, you must opt for more expensive plans ($1,265+/mo). A 14-day free trial is available.

4. OptimoRoute

OptimoRoute is a route planning and Proof of Delivery software vendor that offers all essential features for multi-drop delivery management as well as field service management.

Similar to other solutions on this list, OptimoRoute consists of two parts: a web app for the back office and a mobile app for the driver.

With features like customer notifications, live tracking, and ETA, OptimoRoute helps businesses offer excellent delivery experience, part of which is electronic Proof of Delivery.

Proof of Delivery with OptimoRoute consists of 3 components.

1. Electronic notes.
2. E-signatures.
3. Photos (multiple photos are allowed within one order).

 

Meanwhile, dispatchers can see newly created ePODs in the Live tab and the Analytics tab. Before sharing your Proof of Delivery documents with customers, you'll need to download the PDFs.

Alternatively, you can enable ePODs inside real-time order tracking - then the customer will be able to see the delivery/service note as soon as the job has been completed.

Pricing

OptimoRoute charges per driver per month and offers 3 subscription plans with different features. Proof of Delivery features are available under the Pro plan ($44.10/mo). A 30-day free trial is also available.

5. Route4Me

Route4Me is a paperless delivery system that covers all the steps of an efficient delivery workflow.

From instant multi-drop routes to delivery notifications, driver tracking, and logistics KPIs, Route4Me helps organizations make the most of their transportation resources while keeping customers happy.

Paperless Proof of Delivery is an essential part of Route4Me's ecosystem. Here's how your drivers can use the Route4Me app to collect delivery confirmation data.

• Collect e-signatures.
• Take photos.
• Leave notes.
• Take videos.
• Record audios.

Once all required data is collected, an ePOD file is accessible from all devices connected to the account. This covers the web dashboard and the route planner app.

 

Pricing

Route4Me offers 3 subscription plans ($199-$349/mo), each covering up to 10 team members. The platform is a marketplace, and features like e-signature and photo capture must also be paid for because they're enabled as add-ons. A 7-day free trial is available.

6. eLogii

eLogii is a logistics management platform that comes in 5 modules: Routing and Planning, Operations Management, Fleet Management, Customer Experience, and Insight and Analytics.

It offers all of the must-have features that delivery operations need to plan and execute multiple deliveries daily. Data is seamlessly transferred via API, and customers are always kept in the loop with live tracking and notifications.

As part of its delivery confirmation workflow, eLogii provides electronic signature and photo capture, barcode scanning, security codes, geo stamps, timestamps, and age verification capabilities.

Once generated, ePODs are automatically uploaded to the main back office system. From there, dispatchers and route managers can quickly fetch all documents.

Pricing

eLogii pricing is available upon request. It will vary from operation to operation depending on the needs and the scope of logistics activities. There's no free trial option available.

7. Tookan

Tookan offers a wide range of solutions to business challenges. From delivery management and route optimization to booking forms, field fulfillment, and even a customer app, there are features built for many business operations use cases.

Tookan's delivery management solutions are meant to help delivery teams go paperless and improve customer experience. Electronic Proof of Delivery is an essential part of both.

Below are some of the delivery confirmation solutions powered by Tookan.

• QR code and barcode scanning for pickup and delivery.
• Geofencing to ensure the right location.
• Photo capture to prove task completion.
• Image captions for comments.
• Electronic signature to confirm delivery.
• E-forms for detailed product information.

 

With all ePODs stored digitally and accessible at any point, paperwork can be eliminated, and all records can be kept in order.

Pricing

Tookan charges per number of tasks a month. The plans range from $39/mo to $499/mo, but you'll need to pay extra for features like route optimization and email parsing. A 14-day free trial is available.

8. Circuit

The circuit is a delivery management platform in 2 modules: Route Planner for individual drivers and Circuit for Teams for multi-drop route planning, tracking, and delivery confirmation.

Proof of Delivery features are available under the team plan.

Among the data your drivers can collect to prove successful completion of services are the customer's name, signature, and photo proof.

Drivers can also add text notes to provide any additional details relevant to the dispatcher or route manager. Once the delivery has been completed, Circuit can send SMS and email notifications to customers with all the details of the rendered service.

The customer's e-signature and photo proof will be available in the manager's web dashboard upon completion of the delivery service.

Pricing

Curcuit for Teams comes in 3 plans, with Proof of Delivery features available under the Recipient plan ($200/mo per 3 drivers). A 7-day free trial is available.

9. GSM Tasks

GSM tasks is a delivery software vendor that offers multi-drop routing, instant scheduling, live tracking, fleet analytics, and Proof of Delivery solutions to logistics operations that want to go paperless and improve their efficiency.

GSM Tasks integrates with eCommerce platforms like Shopify and WooCommerce, CRMs, and warehouse management systems (WMS) for instant data transfer and smooth routing and scheduling.

To power delivery confirmation, GSM Tasks allows drivers to specify the customer's name, collect electronic signature, take photos, and leave text notes.

Once generated, signed ePODs can be sent to customers to confirm successful delivery and avoid misunderstandings or disputes.

Pricing

GSM tasks charges per user, with unlimited tasks included in each subscription. The cheapest plan that covers Proof of Delivery features comes at $17/mo per user. A 14-day free trial is available.

10. Shipsy

Shipsy is an AI-powered logistics software solution provider. Its advanced logistics platform is built for many use cases and operation sizes, including international logistics and freight forwarding.

Some examples of Shipsy's last-mile delivery solutions are route planning and optimization, geofencing, a delivery driver app, and customer communication solutions ranging from SMS to WhatsApp.

Delivery confirmation is obtained with e-signature collection, photo proof, and timestamps. Customer feedback can also be collected as part of the delivery workflow with Shipsy.

Pricing

Shipsy's pricing is available upon request. You can book a demo and get a custom quote for the features that your logistics operation will require. There is no free trial.

Summarizing the Features

POD Apps	Features
Track-POD	Offers a comprehensive solution with features like electronic signatures, photo proof, barcode scanning, geofencing, cash on delivery, and customizable proof of delivery PDFs. This app is geared towards improving route planning and delivery confirmation efficiency.
Routific	Routific is known for optimizing routes and tracking delivery status. It allows for electronic signatures and photo proof, enhancing delivery transparency and customer trust.
Onfleet	Stands out with its multi-drop route optimization and customer interaction tools, including photo capture, contactless signatures via SMS, and optional add-ons like barcode scanning and age verification.
OptimoRoute	Offers robust features for route planning and proof of delivery, including electronic notes, signatures, and multiple photos per order. It also enables real-time order tracking and delivery documentation sharing.
Route4Me	This app provides a paperless delivery system that includes electronic signatures, photo and video capture, and custom notes. It is designed to enhance the delivery process by integrating detailed confirmation data.
eLogii	Features comprehensive delivery management with electronic signature, photo capture, barcode scanning, and geofencing. It's tailored for businesses needing detailed and secure delivery confirmation.
Tookan	Offers a versatile platform with features like QR and barcode scanning, geofencing, photo capture, and e-forms. It focuses on ensuring accurate and verified deliveries.
Circuit	A user-friendly app that supports collecting names, signatures, photos, and text notes during deliveries. It's designed to provide detailed delivery confirmations directly to customers.
GSM Tasks	Integrates seamlessly with eCommerce platforms, providing features like electronic signatures, photo proof, and instant customer feedback to enhance delivery reliability and customer satisfaction.
Shipsy	Utilizes AI to optimize route planning and customer communication, with capabilities for e-signature collection, photo proof, and customer feedback.

Wrapping up

There have been many advances to Proof of Delivery apps. From paperless operations to transparency, visibility, and customer experience, electronic Proof of Delivery saves businesses time and money and keeps customers happy.

I hope this list of the 10 best Proof of Delivery apps for 2024 gives you an overview of your vendor options so that you can choose the best system for your needs. If you're curious about Track-POD solutions for delivery planning and confirmation, book a free demo, and we'll give you a guided tour.