6 Functions of Logistics: Roles of Logistics in the Supply Chain
Logistics is as straightforward as it is complex. Getting a product or service from A to B is never as simple as that. Logistics management is intertwined with supply chain management and together, they create complex networks of logistical processes that serve customers.
Because logistics extends far beyond physical distribution, there are multiple roles and functions of logistics. There's a bit of a controversy on how many functions of logistics there are, depending on whether you're grouping similar logistics functions or not.
For the purposes of this blog post, we'll be talking about 6 functions of logistics that reflect its role in the supply chain.
Let's dive in.
6 logistics functions
All logistics operations, regardless of the size of the organization they serve, fulfill certain roles that support the movement of goods or services. Let's see what those roles are and how they all come together in a transportation management process.
The functions of logistics below come in chronological order rather than in order of importance to logistics management. Therefore, transportation and the actual movement of goods come last on the list.
1. Order processing
Any delivery process can only function if there is an order processing system in place. Order processing systems vary from business to business - from a Shopify store to an ERP. Either way, it's meant to support fast and effective information processing that kick-starts transportation activities.
The key part of order processing in logistics management is integration. Customer-facing solutions, whatever they are, need to be in perfect sync with the transportation management system (TMS) to make sure delivery of goods occurs at the right time and meets company and customer standards alike.
Setups for processing orders
Here's what information/orders processing can look like, depending on the complexity of the logistics operation.
- Single-click integration for eCommerce merchants (e.g. Shopify delivery apps that integrate with a TMS for instant order import).
- CRM and delivery management system integration via Zapier.
- ERP and TMS integration via API - requires more time and technical involvement.
Whatever the setup, processing of orders sets the tone for the whole of transportation management: warehousing, distribution, customer service, shipment analytics, and the movement itself.
2. Inventory management
Inventory control is among the logistics functions that are often grouped together under the inventory/warehousing umbrella. For the purposes of this guide, we separate inventory and warehouse management processes.
Inventory refers to stocking finished goods in a storage facility. In order to support the transportation and delivery processes, inventory control requires information for maintaining inventory records, ensuring safety, predicting demand for goods, and, of course, reordering stock.
Inventory logistics remains on the borderline between inbound and outbound logistics, as it involves both supplier relationship management (inbound logistics) and order fulfillment (outbound logistics). Therefore, inventory management is an important part of supply chain management and needs to be used efficiently.
Warehouse management is a natural extension of inventory activities. While inventory covers all locations and, hence, all inventory for order fulfillment, warehousing is limited to tracking stock movement within a warehouse. At the warehouse level, handling, packing, and shipping workflows are established.
Both inventory and warehousing require sophisticated tools that support the main functions and help reduce costs via automation. Especially if your company delivers from multiple warehouses and needs complex logistical solutions.
Transportation management and delivery management software like Track-POD helps companies maintain control over the entire order fulfillment at the cost of a route planner.
For example, automated routing and route optimization can be done with unlimited departure locations, which means you can nail warehousing transportation activities and delight your customers with on-time deliveries from different warehouses.
Packaging includes all the activities and operations implemented to prepare goods for handling and transportation to and from customers - in case of reverse logistics and returns specifically. Packaging is one major logistic function as it determines delivery success.
First and foremost, packaging needs to be compliant with safety and any customs regulations that may halt your delivery service. Moreover, it's important that packaging matches your storage and vehicle needs, as well as meets the demand for sustainable materials and other green logistics aspects.
5. Cargo handling
Cargo handling is one of the major logistics activities that can't be overlooked when discussing logistics functions. It's closely related to packaging and determines logistical costs in a very real way.
Getting the package and handling procedures right is the foundation of physical distribution. It's equally important for safe storage and transportation. No consumer enjoys damaged products or the wrong product delivered to their door. No company wants ever-rising shipping costs because couriers have to make many trips to one customer to get the order right.
Tips for cutting handling costs
There are many things you can do to improve the cargo handling function of logistics and significantly reduce your shipping costs.
QR or barcode scanning is a cost-efficient way to improve your delivery success. By implementing Track-POD's delivery management system with a delivery driver app, you give your couriers the option to scan all goods within one load to make sure they're departing for the right address.
Route optimization and fleet optimization both serve the purpose of reducing your cost per delivery by maximizing your logistical resources. For example, by collecting all information on your fleet capacity and drivers' working hours, Track-POD route optimization software creates the fastest, cheapest routes with no vehicle storage wasted.
Contactless delivery is a way to minimize cost per delivery and improve customer service at the same time. By making an upgrade to a contactless & paperless TMS like Track-POD, you meet the demand for no-contact deliveries while also solving a major logistic challenge of catching your customer at their place of residence at the designated time.
Last but not least is the transportation itself. Naturally, transportation is among the main logistics functions, if not the main. It's required at every step of every supply chain and the way companies build their transportation management system and functions determines the success of supply chain management.
We've already talked about many important aspects of logistics activities. From storage and warehouse to material handling and fleet optimization. Let's review more logistics activities that help companies improve their customer service and up the rate of successful deliveries.
Route optimization with ETA
Route optimization is automated route planning that makes the most of your fleet and driver resources. Estimated time of arrival (ETA) is available as a dynamic time for the dispatcher at the back office and as a fixed time for the customer, which means they're more likely to be at home on time.
Customer notifications and live tracking
Live vehicle tracking and delivery notifications are important for the consumer to be at the center of the transportation process, which greatly improves customer service - not to mention your dispatchers can see real-time locations of all drivers en route at all times.
Analytics and Proof of Delivery
Proof of Delivery (POD) is a document generated by your delivery management system as soon as the product or products have been delivered from the warehouse to the customer at home. With a system like Track-POD, you can have your customers receive a custom POD right after the products have been left at their door. Your drivers can also collect electronic signatures which also become a part of POD.
Shippers' portal, i.e. a place where your regular customers can log in to add, track, and manage their orders independently, is an invaluable part of any supply chain management process. Track-POD, for one, has a Customer Portal for shippers to log in and help you fulfill your logistics functions.
Before you go
There are many logistics activities because there are different logistics functions. They all support information processing, storage in different warehouses, product and material handling, customer service, and a lot of other things involved in physical distribution.
I hope this blog post gives you an overview of the role logistics plays in supply chain management, as well as the respective functions it fulfills. If you're interested in any of the logistical and business solutions reviewed above, try Track-POD for free or book a demo to see our cost-efficient transportation management system in action.